These are some solution if your
computer can't find the scanner or the
scanner doesn't start scanning:
Solution 1: Check the power supply and cable. Verify that the power light is on and the scanner is ready. Make sure to use the power equipment that came with the scanner. If the power supply is plugged into a power strip or surge protector, try plugging it directly into the wall.
Solution 2: Check the USB cable, if applicable. If your scanner is connected to the computer with a USB
cable, use the cable that came with the scanner. If you are using a different USB cable, it should be no more than 6-feet long. Try plugging the USB cable into a different USB port on the PC. If the USB cable is plugged into a USB hub, try connecting the cable directly to the computer. If you have another compatible cable, try replacing the current cable.
Solution 3: Check the SCSI or FireWire cable, if applicable. Some high-capacity scanners use a SCSI or FireWire interface. Use the cable that came with the scanner, and double-check the connections on your computer and the scanner itself. Try disconnecting and reconnecting the cables. If you have another compatible cable, try replacing the current cable.
Solution 4: Check the shipping lock. If the scanner has a shipping lock, verify that it is in the unlocked
position. The shipping lock prevents carriage damage to the scanner during shipping.
Solution 5: Reset the scanner. Follow the manufacturer’s instructions to reset the scanner. If you do not have instructions, disconnect the cable that connects the scanner to the computer. Disconnect the scanner
power cable to turn the scanner off. Turn off the computer and wait a couple of minutes. Turn on the computer, reconnect the scanner power cable to turn the scanner on, and reconnect the cable that connects the scanner to the computer.
Solution 6: Update the scanner driver and software. Check for updates to device drivers and new software
patches. Install the updates as instructed by the manufacturer.
Solution 7: Check the device driver in the Windows Device Manager. To open the Device Manager, right-click My Computer, click Properties, select the Hardware tab, and click Device Manager. Look in the Imaging Devices section for a yellow exclamation mark or red X indicating a problem with the device or driver. If a problem is indicated, right-click the scanner and click Properties. In the Device Status box, look for any messages about problems with the scanner, or click the Troubleshooting button for additional help.
Solution 8: Verify scanning software settings. Most scanning software automatically opens when you attempt to perform a scan. If yours does not, open the software manually. If you don’t know the correct software settings, change the settings to the factory default, or refer to the software’s online help or support information.
Solution 9: Close all open programs and disable antivirus software. If this solves the problem, the antivirus
software may be interfering with the scanning software. Check with the antivirus software manufacturer to resolve the conflict.
Solution 10: Try repairing the scanner software. Click Start, Control Panel, and Add Or Remove Programs. Select the scanning software and click Change or Repair. Follow the onscreen instructions.
Solution 11: Uninstall and reinstall scanner software. Click Start, Control Panel, and Add Or Remove Programs. Select the scanning software and click Remove. Follow the on-screen instructions to remove the software. Reinstall the scanner software using the original installation CD.
source: smartcomputing